MEMPHIS, Tenn. (WMC) – For the first time during the coronavirus pandemic, Memphis Light Gas And Water (MLGW) will stop discontinuing services in the event of non-payment. The supply company says they currently owe tens of millions of dollars in secure payments. Customers who are slow to make payments and receive notice should act immediately to avoid a service disruption. Gale Jones Carson encourages customers to use the distribution company`s payment plans. A program that normally allows customers to take eight months to pay bills has been extended to 12 months. «There is certainly money for support. It`s not just money, but at MLGW, we`ve expanded our payment options for customers who might be behind it,» says Jim West, MLGW`s Chief Customer Officer. The thousands of customers who remain on their bills in Memphis, Light, Gas and Water still have three weeks to get a payment plan. «We have gone beyond the last few months to work on the payment plans we have to improve these plans,» Jones-Carson said.
The distribution company says they have revised their payment plans to provide additional assistance. MLGW Pay Agents authorized MLGW customers can make in-person payments through authorized paying agencies in Shelby County. As a rule, payments are booked within 60 minutes, making it a quick fix for last-minute payments. When using a paying agency, customers must have both parts of their electricity bill. Customers can pay in cash, cheques or in order of payment. A list of authorized agents can be found online by postcode. See you www.mlgwagents.com. «And make a payment agreement by August 24, the deadline. We want to work with our customers, we don`t want to cut them, but they have to contact us. Any online or accessible transfer processor that has not been specifically identified on this site (www.mlgwagents.com), including banks and financial institutions, should be considered an unauthorized payment advisor.
When a customer pays through an unauthorized payment agent, they recommend that they keep their confirmation or payment number until their payment is booked into their MLGW account. Note: A list of authorized agents can be found online by zip code. This list is constantly updated. See you www.mlgwagents.com. West says 9,000 customers have used the expanded payment plan in which customers make a down payment on their bill.